Terms and Conditions for Man With Van Littleilford

These Terms and Conditions set out the basis on which Man With Van Littleilford provides removals, transportation, delivery, loading, unloading, and related moving services to customers. By making a booking, the customer agrees to be bound by these terms. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the service. These terms are intended to be read together with any written quotation, booking confirmation, or service specification agreed before the job begins.

We aim to provide a clear and fair service for domestic and business customers. A booking may cover single-item transport, part-load moves, full property removals, furniture collection and delivery, or other agreed man and van services. The exact scope of work will depend on the information you provide at the time of booking, including item sizes, access conditions, parking arrangements, floor levels, and any special handling requirements. If any details change after booking, you must tell us as soon as possible so that we can confirm whether the quotation and schedule remain valid.

These terms apply to all services supplied under the van and man service arrangement, including where additional staff, equipment, or extended time is required. We may refuse or adjust a booking if the information provided is incomplete, inaccurate, unsafe, or likely to breach any law or regulation. Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded or limited by contract.

Booking Process
Bookings can be made by phone, email, or any other method we make available from time to time. When you request a quote, you should provide accurate details of the collection and delivery points, the items to be moved, the preferred date and time, and any access issues. A quotation is usually based on the information supplied and may be estimated or fixed depending on the nature of the job. An estimate is not a final price unless we expressly confirm that it is fixed.

A booking becomes confirmed only when we have accepted the work and, where required, received any deposit or advance payment. Confirmation may be given verbally or in writing. You are responsible for checking the booking details carefully, including the date, time, addresses, item list, and any special instructions. If you notice an error, you must notify us promptly. We are not responsible for delays or additional charges caused by incorrect or incomplete booking information supplied by you.

On the scheduled day, you or an authorised person must be present at the collection and delivery points, unless we have agreed otherwise in writing. If no one is available to release access, sign for goods, or provide instructions, we may treat this as a failed attendance and charge accordingly. Any change to the route, goods, or service level after confirmation may result in revised charges, extra waiting time fees, or a new appointment.

We reserve the right to decline a booking where the job is unsafe, unlawful, beyond our vehicle capacity, or unsuitable for a standard man with van arrangement. This includes situations where items are too heavy or hazardous without specialist equipment, where parking or access is not feasible, or where the move would likely cause damage to property or goods. If we cannot complete the job as originally agreed, we may offer an alternative arrangement where reasonably possible.

Payments and Charges
Unless otherwise stated, charges are based on the agreed quote, actual time spent, mileage, labour involved, waiting time, congestion or access delays, and any extra services requested. Additional charges may apply for stairs, long carries, dismantling or reassembly, bulky items, or difficult access. Any costs incurred because of inaccurate information, missed access arrangements, or changes requested on the day may be added to the final invoice. The customer agrees to pay all amounts due in full without deduction unless required by law.

Payment terms will be stated in the booking confirmation or invoice. We may require a deposit to secure the date, and the balance is normally payable on completion of the service unless agreed otherwise. We accept payment by the methods we specify from time to time. If payment is late or declined, we may suspend further services, retain goods to the extent permitted by law, and recover reasonable costs associated with collection of outstanding sums. Any discount or special rate applies only to the specific booking for which it was granted.

Cancellations and Rescheduling
You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the type of job, the date reserved, and whether staff or vehicles have already been allocated. If you cancel sufficiently in advance, we may refund any deposit in full or in part at our discretion, subject to any non-recoverable costs we have already incurred. If a booking is cancelled at short notice, we may charge a cancellation fee reflecting lost time, vehicle allocation, and administrative costs.

If you are not present at the agreed time, fail to provide access, or the move cannot proceed because the property is inaccessible or unsafe, we may treat this as a late cancellation or failed booking. In those cases, the full service charge or a reasonable proportion of it may still be payable. If we need to cancel or postpone due to vehicle breakdown, staff illness, severe weather, traffic disruption, or other events beyond our reasonable control, we will aim to rearrange the service at the earliest practical time. Our liability in such cases is limited as set out below.

Where a consumer cancellation right applies under the Consumer Contracts Regulations or other applicable law, those rights will prevail where relevant. However, if you requested that we begin work on a specific date and the service is fully performed before the cancellation period ends, you may lose the right to cancel once performance has started with your agreement. Any refund due will be processed using the same payment method where reasonably possible, unless we agree otherwise.

Customer Responsibilities
You must ensure that the items to be moved are properly packed, unless packing has been expressly included in the service. Fragile items should be protected appropriately, and you should remove loose contents, valuables, cash, jewellery, personal documents, and prohibited items before the move begins. You are responsible for ensuring that doors, lifts, stairways, and loading areas are safe and available for use. If we assist with packing or loading, we do so on the basis of the information provided and the condition of the items at the time.

You must disclose any items that are unusually heavy, fragile, hazardous, restricted, or of exceptional value. This includes, for example, gas bottles, chemicals, paint, oils, batteries, flammable materials, and any waste that may require special handling. We may refuse to transport an item that is unlawful, unsafe, or unsuitable for transit in our vehicle. If you conceal information about such items and loss, damage, delay, or regulatory breach results, you may be liable for all associated costs, claims, and penalties.

Where we deliver items to a new address, you should check them promptly on arrival. Any shortage, visible damage, or mismatch should be reported as soon as reasonably possible. Continued use of an item after delivery does not remove any rights you may have, but it may affect the assessment of damage or cause. We do not accept responsibility for pre-existing defects, normal wear and tear, or damage caused by inadequate packaging supplied by the customer.

Liability and Limitations
We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to losses arising directly from our own negligence or breach of contract. We are not liable for indirect or consequential losses, including loss of profit, business interruption, emotional distress, or loss of opportunity, except where such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law.

Where we are responsible for loss or damage to goods, our liability may be limited to the reasonable repair cost, replacement cost, or the declared value of the item if agreed in advance, subject to any applicable insurance terms and the nature of the item. We are not liable for items that were improperly packed, inherently fragile, or exposed to risks outside our control. We are also not liable for damage caused by defective packaging, pre-existing faults, hidden defects, or the customer’s own instructions.

If we are delayed, our responsibility is limited to taking reasonable steps to complete the job as soon as possible. Traffic, weather, road closures, parking restrictions, and access problems may affect timing. Although we will try to meet agreed arrival times, such times are estimates unless explicitly guaranteed in writing. Any claim for loss or damage must be made within a reasonable time after the event and supported by evidence where appropriate.

Waste Regulations and Disposal
Where the service includes removal of waste, unwanted furniture, packaging, or mixed household items, both parties must comply with applicable UK waste legislation and environmental rules. We will only transport and dispose of waste where it has been agreed in advance and where we are legally permitted to do so. We may require a clear description of the waste type before accepting the job. The customer must not present hazardous, illegal, or restricted waste unless we have expressly agreed to handle it and any required permits or processes are in place.

Under waste regulations, anyone transferring waste has a duty of care to ensure that it is handled by an authorised carrier and disposed of at an appropriate facility. We may ask for reasonable information about the waste stream, and we may refuse any load that does not comply with legal requirements. You must not include chemicals, asbestos, medical waste, pressurised containers, or other controlled materials unless we have specifically agreed in writing and confirmed our ability to lawfully transport them. If prohibited waste is hidden among general items, we may reject the entire load and charge for wasted attendance.

Where waste removal is carried out, the customer remains responsible for ensuring that no prohibited materials are included unless agreed. We may separate reusable items from waste where practical, but any items designated for disposal will be treated as waste once collected, and ownership may transfer upon acceptance if this is consistent with the agreed service. We aim to dispose of waste responsibly and in accordance with environmental obligations, but we are not responsible for matters outside our control once waste has been lawfully transferred to a third-party facility.

Insurance and Risk
Risk in the goods generally remains with you until loading is complete and passes back to you once delivery is completed, unless otherwise agreed. You should ensure that any own insurance policy remains in place if you require extra protection beyond our standard liability position. If you request special handling, storage, or extended waiting, the associated risk profile may change and additional terms may apply. We may recommend that high-value items are separately insured before transit.

We may hold items only for the limited period necessary to complete the service unless a separate arrangement has been agreed. Any temporary custody does not make us a bailee under any broader obligation than is required by law or by these terms. If items are left unattended because of the customer’s instructions or absence, we will take reasonable care but cannot guarantee against theft, accidental loss, or third-party interference where the circumstances are outside our control.

It is your responsibility to notify us in advance of any special insurance requirements, declared values, or fragile goods that need extra precautions. If you ask us to move items of exceptional value without telling us, any claim may be reduced to reflect the information available to us at the time of booking. Our standard service price does not include specialist insurance unless this has been clearly stated.

Force Majeure
We will not be in breach of these terms if performance is prevented or delayed by events beyond our reasonable control. This may include extreme weather, fire, flood, accidents, road closures, industrial action, public emergencies, government restrictions, power failure, or the failure of third parties. If such an event occurs, we will use reasonable efforts to minimise disruption and, where possible, rearrange the booking.

Where force majeure makes it impossible or impractical to complete the service on the agreed day, the parties may agree to a new date. If rescheduling is not possible, either party may end the booking without liability for the affected part of the service, except for payment already due for work performed or costs reasonably incurred before the event. This does not affect any non-excludable rights you may have under law.

Variation of Terms
We may update or revise these terms from time to time to reflect changes in law, business practices, or service structure. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or explicitly agreed otherwise. Any variation agreed between us should be confirmed in writing where possible.

Complaints and Disputes
If you have a concern about the service, you should raise it as soon as reasonably possible so that we can review the matter. We may ask for photographs, invoices, or other evidence to assist our assessment. Both parties agree to act reasonably and try to resolve any dispute in good faith before starting formal proceedings. Any unresolved complaint will be dealt with in accordance with applicable law and these terms.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any term immediately does not mean we waive the right to enforce it later. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By placing a booking with Man With Van Littleilford, you acknowledge that you have read, understood, and agreed to these terms in relation to the services requested.