Man with Van Little Ilford Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal, collection, delivery and related services supplied under the name Man with Van Little Ilford. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Service means any man and van, removal, transport, delivery, collection, loading, unloading, or related services provided by us.
Customer means the individual, company or organisation booking or using the Service.
Goods means any items, furniture, personal belongings, equipment or other property transported or handled by us in the course of the Service.
Site means any address or location at which the Service is carried out, including collection and delivery addresses and any intermediate locations.
Agreement means the contract between us and the Customer incorporating these Terms and Conditions and the details confirmed at the time of booking.
2. Scope of Service
We provide man and van and removal services for domestic and commercial customers, including local moves, small removals, item collection and delivery, and related transport services. The precise scope of the Service for each booking will be as agreed at the time of booking and reflected in our confirmation.
Unless explicitly agreed in writing, we do not provide packing, dismantling, reassembly, installation of appliances, plumbing, electrical work, or specialist lifting services. If such services are requested and we agree to assist, they will be carried out as a goodwill gesture and at the Customer's risk, subject to the liability provisions in these Terms and Conditions.
3. Booking Process
All bookings must be made in advance. A booking is only considered confirmed once we have accepted the request and issued a booking confirmation. We may request information about the nature and quantity of Goods, access conditions at each Site, parking arrangements, and any special requirements.
The Customer is responsible for providing accurate and complete information at the time of booking, including:
1. Full addresses for collection and delivery.
2. Accurate description of the Goods, including any bulky, heavy, fragile or high-value items.
3. Details of access restrictions such as stairs, lifts, narrow doorways, low ceilings, or limited parking.
4. Any time restrictions or Site-specific rules.
We reserve the right to amend the quoted price or refuse to carry out the Service if the information provided is incomplete or inaccurate or if the actual conditions differ significantly from those described at the time of booking.
4. Quotations and Pricing
Quotations are based on the information supplied by the Customer and are normally provided on a time and distance basis or a fixed-fee basis. Quotations are valid for a limited period, which will be stated at the time they are given, and may be subject to change if the scope of work or conditions change.
Unless expressly stated otherwise, our quotations do not include congestion charges, toll charges, parking charges, fines, ferry fees, or any third-party costs. Where such costs are incurred in connection with the Service, they will be added to the final price and are payable by the Customer.
We reserve the right to apply additional charges for:
1. Waiting time caused by delays outside our control.
2. Extra labour required due to unexpected difficulties with access or the volume of Goods.
3. Work carried out outside normal operating hours, where this was not agreed at the time of booking.
5. Customer Responsibilities
The Customer agrees to:
1. Ensure that all Goods are properly packed, secured and ready for transport, unless packing has been specifically agreed as part of the Service.
2. Ensure that fragile items are clearly labelled, and that any special handling instructions are communicated before loading.
3. Arrange suitable parking and obtain any necessary permits or permissions at each Site.
4. Ensure that access to the premises and to the Goods is safe, clear, and free from obstruction.
5. Be present, or ensure that an authorised representative is present, at the time of collection and delivery to provide access, give instructions and sign to confirm completion.
6. Comply with all applicable laws and regulations, including waste regulations where relevant.
If the Customer fails to meet these responsibilities, we may refuse to carry out part or all of the Service, or may charge additional fees for time lost or extra work required.
6. Payments and Charges
Payment terms will be confirmed at the time of booking. We may require full or part payment in advance, or payment on completion of the Service. Where a deposit is required, the booking will not be confirmed until the deposit has been received.
We accept the forms of payment notified during the booking process. All charges are payable in UK currency. The Customer is responsible for ensuring that payment details are correct and that funds are available.
If payment is not received when due, we reserve the right to:
1. Suspend or cancel the Service.
2. Charge reasonable interest on late payments, in accordance with applicable UK law.
3. Retain possession of Goods under a lien until payment has been made in full, where legally permitted.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by giving us notice. The amount of notice required and any charges payable will depend on how close to the scheduled Service time the cancellation or amendment is made.
We reserve the right to apply the following cancellation charges:
1. Cancellation more than 48 hours before the agreed start time: no cancellation fee, any deposit may be refunded or credited at our discretion.
2. Cancellation between 24 and 48 hours before the agreed start time: we may retain all or part of any deposit or charge a percentage of the quoted price to cover allocated resources.
3. Cancellation less than 24 hours before the agreed start time or failure to be present at the Site: we may charge up to 100 percent of the quoted price.
If the Customer requests substantial changes to the booking, such as different addresses, additional stops, increased volume of Goods or changes to the date and time, we will endeavour to accommodate them but cannot guarantee availability. Any amendments may result in a revised quotation and additional charges.
8. Our Right to Cancel or Refuse Service
We reserve the right to cancel or refuse to carry out a Service, in whole or in part, if:
1. The Customer has provided incomplete, inaccurate or misleading information.
2. The Goods include prohibited items or hazardous materials.
3. The Site is unsafe, inaccessible or presents a risk to our staff, vehicle or third parties.
4. Weather or traffic conditions, accidents, breakdowns, or other events beyond our control make it unsafe or impossible to proceed.
5. The Customer behaves in an abusive, threatening or otherwise unacceptable manner.
In such circumstances, we will aim to notify the Customer as soon as reasonably practicable. Where possible, we will attempt to rearrange the Service, but we are not obliged to do so. Depending on the circumstances, cancellation charges may apply.
9. Prohibited and Restricted Items
We do not carry any items which are illegal, dangerous, hazardous or otherwise unsuitable for transport in a standard removal vehicle. Prohibited items include, but are not limited to:
1. Explosives, firearms, ammunition or weapons.
2. Flammable or combustible materials such as petrol, gas cylinders, solvents or paints.
3. Chemicals, toxic or biological substances.
4. Live animals or plants requiring special conditions.
5. Perishable goods that may deteriorate.
6. Any item whose possession or movement would be unlawful.
If we discover that prohibited items have been included without our knowledge, we may remove, refuse to transport or dispose of them, and the Customer will be liable for any associated costs or damages.
10. Loading, Transport and Delivery
We will take reasonable care when loading, transporting and unloading Goods. The Customer or their representative should be present to supervise and provide guidance, particularly for fragile or high-value items.
Estimated arrival or delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by traffic, road works, accidents, weather, mechanical failure, or other circumstances beyond our reasonable control.
Upon delivery, the Customer or their representative is responsible for checking the Goods and confirming that the Service has been completed. Signing any job sheet, delivery note or similar document will be treated as acceptance that the Service has been carried out to a satisfactory standard, subject to any issues notified at the time.
11. Liability and Limitations
We will exercise reasonable skill and care in providing the Service. However, our liability for loss or damage is subject to the following limitations:
1. We are not liable for any loss or damage arising from the inherent risk, nature or defect of the Goods, including fragile or perishable items, unless such loss or damage results directly from our negligence.
2. We are not liable for damage to Goods that were not adequately packed, protected or labelled, or that are moved against our advice.
3. We are not liable for indirect or consequential losses, including loss of profit, loss of use, loss of opportunity or emotional distress.
4. We are not liable for any loss or damage caused by circumstances beyond our reasonable control, including but not limited to fire, flood, acts of nature, traffic incidents, or criminal acts of third parties.
5. Our total liability for any claim arising out of a single incident or series of related incidents shall not exceed a reasonable sum assessed in line with the value of the Goods and the price paid for the Service, subject to any mandatory provisions of UK law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Any visible loss or damage must be reported to us as soon as reasonably practicable and, in any event, no later than 48 hours after completion of the Service. Claims for loss or damage should include supporting evidence such as photographs and a description of the circumstances.
12. Insurance
We aim to operate in accordance with industry standards for removal and transport services. The Customer is strongly advised to ensure that suitable insurance is in place to cover the full value of the Goods being moved, as our standard liability is limited. We may, at our discretion, offer guidance on obtaining additional cover, but it remains the Customer's responsibility to arrange any extra insurance.
13. Waste, Disposal and Environmental Compliance
Where the Service includes removal of unwanted items, furniture or other materials for disposal, this will be carried out in accordance with UK waste regulations. We will only transport waste or items for disposal to authorised facilities and will not participate in fly-tipping or any unlawful disposal.
The Customer must accurately describe any waste materials and confirm whether they include electrical items, hazardous components or bulky objects that may require special handling. Additional charges may apply for disposal fees, recycling fees or specialist processing.
We reserve the right to refuse to remove or transport any items that we believe would breach waste regulations or pose an environmental or health risk. The Customer remains responsible for any unlawful items included in waste loads and for any penalties or costs arising from inaccurate information supplied.
14. Parking, Access and Charges
The Customer is responsible for ensuring adequate parking is available for our vehicle at each Site. This may include arranging permits, visitor passes or other permissions required by local authorities, building managers or private landowners.
Any parking charges, penalties or fines incurred as a direct result of the Service will be payable by the Customer, except where they arise solely from our error. We will take reasonable steps to avoid such charges, but cannot be held responsible where parking options are limited or where the Customer has not made suitable arrangements in advance.
If access is more difficult than described at the time of booking, we may charge additional fees for extra time, labour or equipment required.
15. Data Protection and Privacy
We will process personal data about the Customer in accordance with applicable UK data protection laws. Information collected during the booking and delivery of the Service will be used for the purposes of administering the Agreement, managing operations, and complying with legal obligations.
We will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to deliver the Service, process payments, or comply with legal or regulatory requirements.
16. Complaints
If the Customer is dissatisfied with any aspect of the Service, they should raise the issue as soon as possible, preferably at the time of the Service so that we have an opportunity to address it immediately. If the matter cannot be resolved on the day, the Customer should submit a written complaint with relevant details and evidence.
We will review complaints in a fair and timely manner and will aim to respond with our findings and any proposed resolution within a reasonable period. This complaints process is without prejudice to any legal rights the Customer may have under UK law.
17. Changes to These Terms and Conditions
We may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Service. Updated terms may be made available on our website or otherwise communicated to Customers.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.
19. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any special terms agreed in writing, constitute the entire agreement between the Customer and Man with Van Little Ilford in relation to the Service. The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in this Agreement.
